Monday, March 8, 2010

The Brilliance of Robert Dyas and Its Employees


Scene:  Robert Dyas on the Strand, Sunday, 7 March 2010, 11:12 a.m.

ME: (to sales assistant) "Hi, I'm looking for a heater.  Do you have any?"

SA:  "Um ... a what?"

ME:  "A heater.  Like, you know, a convector heater."

SA:  (points to heaters stacked in the corner) "We have some over there."

ME:  (looks at my watch)  "Great.  Listen, I have to go to the gym, but I'll be back in an hour.  Any chance you can hold two of those for me?"

SA:  "Um, but we can only hold items for three days."

ME:  (speaks a little slower)  "I'll be back in an hour.  Do you think you can hold it for me for an hour?  Would that be ok?"

SA: "Yeah, sure."

ME:  "Great, the name is Jaime."

SA:  (stops taking the boxes)  "Ok, so who's coming to pick them up?  You or Jaime?"

ME:  (pause) "I am Jaime.  I'll be back in an hour."

An hour later ...

ME:  (to the same sales assistant)  "Hi, can I get these batteries and ... the two heaters I had on hold?"

SA: (looks at me blankly, unmoving)

ME:  (points behind him)  "Yeah, those two heaters right there?" 

End scene.

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